Terms and conditions

Production

Most of our boards are made of recycled Australian Camphor Laurel, Canadian maple or Asian bamboo. The boards are cut, sanded and stained with a darker or lighter color depending on customer needs and fished with or without varnish, natural bee’s wax or camphor oil. As the boards are handcrafted on recycled wood,  it is nearly impossible for us to guaranty the exact taint from one board to the other. Each board have their own wood footprint, characteristics, and color. We are happy to email you a photo of the board prior to shipment upon request. If no request received from the customer, the board will be shipped as is and no return on custom board shall be accepted.

Your privacy is important to us.  We are committed to protecting your information, which will not be shared or otherwise disclosed to any other third party or site. Our site and your transaction are protected by Secure Socket Layer encryption, and your details are not retained by or accessible to Wheels’n Boards. If you choose to become a member of our mailing list, we may occasionally update you on our latest products, and promotions.  If you wish to be removed from our member’s list, please contact us.

Gdpr

We updated our Privacy Policy to comply with requirements of General Data Protection Regulation (GDPR) which is the European Union data protection law that goes into effect May 25, 2018.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Shipping

Deliveries

All deliveries are made by registered Australia Post eParcel and will require a signature on delivery. A street address is best however if you do need to use a PO Box, Australia Post will leave a card that your parcel is awaiting collection.

Please note that if you request an order be left at your specified address without a signature, we cannot take responsibility in the event that the order is reported to us as ‘undelivered’. Australian deliveries have been calculated by amortizing National Rates by parcel, which are based on cubic order size. If it is more cost-efficient to send your delivery via a registered courier, we reserve the right to do so. From time to time, Wheels’n Boards may offer free postage or alternatively free postage on orders which exceed a specified amount as a part of a promotional offer. If you return an item for change of mind purposes, the cost of our having posted the item will be deducted from your refund, unless the balance of your order (kept) exceeds the free postage criteria, i.e. is $100AUD or more. Please allow up to 10 days depending on the postcode to which the item/s are being sent and note that, during sales events or seasonal peaks, the delivery may take longer than the indicative times above.

Return to sender RTS

In the event that we have posted your item to the supplied address and the item is returned as non-deliverable or unclaimed (return to sender), Wheels’n Boards will notify you by the supplied email and the item will be kept on hold for 2 weeks. The RTS cost (AUD $10) plus the cost of reshipping must be borne by the customer (total AUD$20). If we have not received a reply from you after 10 business days, the item will be returned to inventory and no further claim / refund will be accepted by Wheels’n Boards. Any international orders that are RTS will also follow the above procedure, with the applicable international postage charges applied.

Tracking your order

When your online purchase is complete, you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.

Lost or damaged goods

If your order is lost or damaged in transit, please contact us  within 10 working days of placing your order so that we may assist you. Please note that whilst every effort is made to assist our customers and proof of our having lodged the article is always available, we cannot take responsibility for items lost or misplaced by Australia Post.

We ship just about everywhere

Wheels’n Boards can send your international order to the following countries via Australia Post international e-parcel services….
Belgium – Canada – China – Croatia – Denmark – Estonia – France – Germany –  Hong Kong –  Hungary –  Ireland – Israel –  Japan – Korea, Republic of (South Korea) –  Lithuania – Malaysia – Malta – Netherlands –  New Zealand – Poland – Portugal – Singapore – Slovenia – Spain – Sweden – UK & the USA.
And if you need it super quick, we can also send your parcel via international courier.  If your country is not listed in our International Shipping zones at checkout, please contact us, and we will happily advise you on international delivery costs and timings based on your particular order and postage preference. International customers may return non sale items within the specified period (to reach us no longer than 14 days from having received it).  Please note that applicable postage charges are not refundable.
Please note that international shipments may be subject to local duty/customs/taxes, which are the sole responsibility of the purchaser.

Returns

Whilst we go to lengths to ensure that we maintain the highest quality control over our products, occasionally some things still manage to slip through the cracks, sorry.
Wheels’n Boards will accept returns of any faulty or wrongly described merchandise once returned to the address below within 14 days of your having first received it (when your item is showing bye Parcel as having been delivered to you) when accompanied by the original invoice. Please notify us immediately of the problem so that we can make amends. For our international returns policy, please contact us.
If you believe that your purchase has a fault, please email our Help Team with your invoice number and the details of the fault, and we will provide you with details about how to return the item. Shipping and handling charges are only refundable on faulty items. Please be aware it is at the discretion of the company to deem an item faulty.

Terms

Please note that no returns on custom (printed / laser engraved) skateboards are accepted unless faulty (in which case our insurer will open a case followed by a thorough investigation).  
To be eligible for ‘return’, items must be returned unused in original condition in the packaging in which they were received. 
Any items that are marked, soiled, damaged or different from their original state in any other way will not be accepted for return and/or eligible for a refund.
Please note, we do not take responsibility for damage or breakage caused by poor treatment of product or owner neglect. 

Procedure

1. Contact us to let us know that you intend to return the product and we can authorise the return.
2. Include a copy of your original invoice in your parcel
3. Post it back to the ‘Returns’ address which we will give you when we reply to your email.
4. All returns will be processed within five to seven business days of receiving your parcel.

As Wheels’n Boards is not liable for the loss of an item before it is returned to us, we will ask you to send returns using registered mail, the cost of which will be reimbursed subject to inspection of the returned item. Please ensure your return parcel is securely packaged to protect the contents and both sender’s address and Wheels’n Boards’ online return address are clearly displayed on the outside of the parcel.
If you are returning an item which is faulty or incorrectly described, and you would like an exchange, please email us, and we will attempt to secure replacement items and, after your return has been processed, arrange the return postage on your behalf. If you preferred, Wheels’n Boards will arrange for a refund (see below).

Faulty returns

If the returned item is found to function as designed, but has been worn or is deemed unsalable due to wear or use, Wheels’n Boards may, at is absolute discretion, refuse to process the request as a legitimate Return. In this instance, if you elect to have your item sent back to you, you will be sent a request for payment of postage, which will equate to the price of returning the item to you. Items found to function as designed will not qualify for any return postage costs reimbursement.
Exchange or change of mind refund (not applicable to sale items and custom items).
If you decide what you have bought is not quite right, you are able to return the item within 14 days from when you received it for a full refund minus any applicable shipping charges we have incurred ($10) or the applicable international load on your order.

Contract between Wheels’n Boards and its clients

TERMS & CONDITIONS

Congratulations on your purchase! Please read ALL the information below before you begin using your board.

Please read the following before riding your board:

• Always wear a helmet and other safety equipment when riding the board.
• Always ride your board in safe locations.
• Always obey and check the local road rules and other applicable laws in your area for where you can ride. Do not ride on busy roads with line markings, as this is dangerous to yourself and other road users.
• Do not ride the board if you are fatigued, unwell or under the influence of drugs or alcohol.
• Do not ride the board in adverse weather conditions. The board may slide from under your feet, causing injury to yourself and/or others.
• Always respect pedestrians by stopping and allowing pedestrians safe passage past you!
• Always maintain your board in good working order, as this is your responsibility. Regularly check and tighten all screws/nuts throughout the skateboard. Always clean your bearings for safe performance and the best roll and quietest/smoothest ride. Bearings get dirty and affect ride quality and may be causing possible bearing failure which may injure yourself and/or others.

WARNING MESSAGE:

• Avoid water. Water damage is not covered by warranty. Riding in wet conditions is also very dangerous and may cause injury to yourself and others.
• Abuse – the board is not designed to be subjected to rough handling. Do not jump on the board, do not ride off gutters or curbs, do not smash the board into hard objects, do not drop the board on the ground roughly. Although the product has been made to handle spirited riding, it is still a product that needs to be handled with care and respect.   Our warranty does not cover any damage to the board as a result of rough handling or misuse.
• Whenever you ride the Wheels’n Board, you risk serious injury or even death from loss of control, collisions, and falls. Whilst we provide guidance on how to most safely use your board, failure to exercise due care, skill and diligence may put you at risk of serious injury or death should you lose control, suffer a collision or fall off your board.  You must read ALL instructions and safety messages and warnings in this page.

Sale terms

MAKING A CONTRACT WITH US

Order

• When You place an Order with Us for one or more Products, You are making an offer to buy those Products from Us.
• We may accept or reject an Order in Our sole discretion, and nothing in this agreement requires us to supply you with Products which are unavailable or have been incorrectly listed for sale (including but not limited to pricing errors).
• If We accept Your Order, We will provide You with access to Our payment gateway for payment of the Purchase Price in full. We will send You a confirmation e-mail when We have received the full Purchase Price for Your Order and agree to sell the Product to You.

Title and risk

• Title to the Product accepted under clause 1.3 above passes from Us to You when You pay Us the full Purchase Price for those Products. You bear the risk relating to the Products from the time those Products are dispatched to You.

Delivery

• In accordance with clause 3 We will endeavor to deliver the Products to the address in the Order or request a third party to do so. Once We have dispatched Your Order, We will e-mail You again to confirm that Your Order has been sent. You acknowledge that any delivery dates nominated or agreed to by Us are indicative only, and are not binding on Us.

Acknowledgement

• You acknowledge and agree that:
  • Images of Products on the packaging and the Website are for illustrative purposes only.
  • Your Products may vary from the image shown on the packaging or Website.
  • Your Products may vary from the image shown on the packaging or Website
  • While Products may be shown assembled on the packaging or the Website, they may require assembly by You.
  • While we try to be as accurate as possible, subject to clause 5 We give no representation and make no warranty about the accuracy of information about the Products.

HOW TO PLACE AN ORDER

• You can use the Website to place an Order by selecting the Product You wish to buy and adding it to Your basket. Products You do not wish to purchase can be removed from Your basket at any time. Alternatively, You can place an Order in person by visiting Our place of business during business hours.
• The component of the Purchase Price which relates to shipping charges will be shown prior to submitting Your Order. You acknowledge and agree any shipping charges are estimates only and may change once Your Order is accepted by Us under clause 1.3.
• You can use the Website to place an Order by selecting the Product You wish to buy and adding it to Your basket. Products You do not wish to purchase can be removed from Your basket at any time. Alternatively, You can place an Order in person by visiting Our place of business during business hours.
• Any promotional prices offered by Us from time to time will only apply to Products ordered during the stated period. We may extend, withdraw or amend any promotional pricing at any time in Our sole discretion.
• Once Your Order has been accepted by Us under clause 1.3, changes to Your Order may not be possible or may incur additional charges or delays, which We are not responsible for.

DELIVERY

• Unless you elect to collect your Products from our place of business in person, Products ordered will normally be dispatched from Our warehouse within one (1) week of Your Order date (except for Product pre-orders). Any estimated delivery dates are indicative only and may change without notice from time to time. Your Order may arrive in more than one delivery.
• Subject to clause 5, We are not responsible for any loss or damage suffered or incurred by You as a result of:
  • Any incorrect shipping address nominated on Your Order.
  • Failure of Your Order to arrive in a merchantable condition due to damage incurred from the time the Product was dispatched to Our shipping agent.
  • Your Product being seized or destroyed in accordance with the import laws or practices of Your country.
  • If Your Order is returned to Us by our shipping agent due to a failure to deliver, We may charge You an additional fee for re-delivery of the Order.
  • When You receive Your Order, You must immediately inspect the Products for any damage. If Your Product is damaged or missing components on delivery, You must notify the delivery driver at the time of delivery and Us within two (2) days of the delivery date. Subject to clause 5, We will assess any warranty claim in accordance with clause 4.

RETURN OF PRODUCTS

Money back guarantee

• We are so certain You’ll love Your Product, that We offer 10 days money-back guarantee!  Without limiting clause 5, if for some reason You are not satisfied with a Product purchased from Us and the Product is in the same as-new condition it was in when it was sold to You, We may in Our discretion accept a refund request in accordance with this clause 4.
• If You would like to take advantage of Our money back guarantee under clause 4.1, please contact Us within 10 days of receiving Your Order for a return authorization number, and We will refund the Purchase Price less shipping and reasonable administrative costs once We receive and accept the Product in accordance with clause 4.3 below.
• We reserve the right to refuse any refund under clause 4.1 above if the returned Product is different in any respect to the Product delivered, shows any signs of misuse, or is returned to Us without following the procedures in this clause 4. If We reject any Product returned to Us, We will send the Product back to You at Your cost.
• If You purchased a Product through a retailer and not directly from Us, in the first instance, please contact the retailer for information about their return’s policy. Subject to clause 5, We cannot authorize refunds on behalf of Our retailers.

Faulty Products

• Subject to clause 5 and without limiting Your rights at law, We warrant that Our Products will be free from defects in material and workmanship for a period of 30 days from the date You submit Your Order to Us.
• The warranty under clause 4.5 above does not apply to Products that, in Our reasonable opinion, have been damaged due to:
  • Abuse, misuse, negligence, or accident (including riding in adverse weather conditions, dropping the board, smashing the board into objects etc.)
  • Tampering or unauthorized alterations or repairs being made to the Product.
  • Failure to comply with any guidelines provided by Us from time to time.

• Subject to clause 5, perishable or consumable components of Products (including but not limited to bearings, grip tape and wheels) are not subject to the warranty in clause 4.5 above due to their deterioration through use of the Product.
• If there is a problem with Your Product, please initially notify Us by email or in writing, providing details of the problem. We will then provide You with instructions on how to return Your Product to Us in accordance with these terms.
• If a Product is accepted under the warranty in clause 4.5 above as defective, We will, at Our election, repair or replace the faulty component or Product with an equivalent component or Product at no cost to You (including reasonable shipping fees).
• All Products found not to be faulty under these terms will be returned to You at Your cost.
• When returning Products or components to Us, You must include all factory packaging and accessories in a suitable container (ideally its original packaging) with Your name, address, phone number and return authorization number included. You bear the risk of all Products or components returned to Us, and We recommend You obtain shipping insurance.

LIMITATION OF LIABILITY

• Subject to clauses 5.3 and 5.4 below, Our liability for any loss or damage, however, caused (including by Our negligence), suffered by You in connection with a Product is limited to, at Our election to:
  • The Purchase Price paid for that Product.
  • Resupply of that Product.
  • The limitation set out in clause 5.1 above is an aggregate limit for all claims, whenever made.
  • Subject to clause 5.4 below, We are not liable for any Consequential Loss, however caused (including by Our negligence), suffered or incurred by You in connection with a Product.
  • If the Competition and Consumer Act 2010 (CTH) or any other legislation state that there is a guarantee in relation to any good or service supplied by Us in connection with this agreement and Our liability for failing to comply with that guarantee cannot be excluded but may be limited, then clauses 5.1, 5.3 and 6.6 do not apply to that liability and instead Our liability for such failure is limited to.

SAFETY DISCLAIMER AND INDEMNITY

• The best safety equipment and the most experienced user cannot completely eliminate the risks certain sporting and outdoor activities pose, including when using Our Products. Sporting and outdoor activities are inherently dangerous activities and pose a risk to Your life.
• By purchasing and using Our Products, You understand, agree and voluntarily undertake to assume the risks involved with sporting and outdoor activities, including while using Our Products. You understand risks and dangers include, but are not limited to, sprains, broken bones, bruises, cuts, temporary or permanent paralysis and even death. Other risks which may arise when using Our Products include unforeseen Weather conditions, hazardous and unknown terrain, geographical conditions, failure to properly maintain equipment, failure to obey traffic instructions or local laws and engaging in sporting and outdoor activities while physically exhausted, disabled or under the influence of drugs or alcohol.
• Our Products should not be used by kids under the age of 6 years old.  YOU MUST WEAR APPROPRIATE SAFETY EQUIPMENT (INCLUDING ALWAYS WEARING A HELMET) AT ALL TIMES WHENEVER USING OUR PRODUCTS.
• It is important You only use the Products in accordance with our guidelines and recommendations to minimize (but not eliminate) the risks associated with using Our Product.
• You must only use the Products in accordance with all applicable laws, regulations, and standards in the jurisdiction in which You operate the Product.
• You are liable for, and indemnify Us from and against, all loss or damage (including legal costs) suffered or incurred by Us however caused in connection with:
  • Your use of the Products.
  • Personal injury or death of any person (including You or any third party) in connection with use of the Products.
  • Breach of any laws, regulations, or standards by You arising from Your purchase, use, or possession of the Products.
  • Damage to property in connection with the storage or use of the Products.
  • Any act or omission (negligent or otherwise) of You.

• The indemnity under clause 6.6:
  • Applies to the extent that such loss or damage is attributable to You.
  • Does not apply to the extent that such loss or damage is attributable to any act or omission of Us.
• Each indemnity in this document is a continuing obligation, notwithstanding:
  • Any settlement of account.
  • The occurrence of any other thing.
• And it is not necessary for Us to incur expense or make payment before enforcing or making a claim under an indemnity.

INTELLECTUAL PROPERTY

• You acknowledge and agrees that nothing in this Agreement grants You any intellectual property rights (including copyright, trademarks, patents, designs, or trade secrets) in Us or our Products.
• You must not remove, deface or alter any trademarks or brand names appearing on Our Products or their packaging.

COSTS AND TAXES

• You must pay all stamp duty, taxes (including but not limited to GST or other value-added taxes), duties, government charges and other taxes of a similar nature (including fines, penalties and interest) imposed, levied, assessed or payable in Australia or overseas in connection with this agreement and its performance.

GENERAL

• The laws of New South Whales, Australia governs this agreement.
• Each party irrevocably submits to the non-exclusive jurisdiction of the courts of New South Whales, Australia and courts competent to hear appeals from those courts.
• You must not assign, in whole or in part, or novate Your rights and obligations under this Agreement without Our prior written consent.
• You must not assign, in whole or in part, or novate Your rights and obligations under this Agreement without Our prior written consent.
• We may subcontract Our obligations under this agreement.
• A clause or part of a clause of this agreement that is illegal or unenforceable may be severed from this agreement and the remaining clauses or parts of the clause of this agreement continue in force.
• A clause or part of a clause of this agreement that is illegal or unenforceable may be severed from this agreement and the remaining clauses or parts of the clause of this agreement continue in force.
• This agreement supersedes all previous agreements about its subject.  This agreement embodies the entire agreement between the parties.
• We will not be in breach of this agreement or liable for any failure or delay in the performance of Our obligations under this agreement to the extent that the failure or delay is wholly or partially caused, directly or indirectly, by a Force Majeure Event or any act or omission of You.
• We will not be in breach of this agreement or liable for any failure or delay in the performance of Our obligations under this agreement to the extent that the failure or delay is wholly or partially caused, directly or indirectly, by a Force Majeure Event or any act or omission of You.

DEFINITIONS AND INTERPRETATIONS

• In this agreement:
  • Consequential Loss means anyone or more of the following:
    • Loss of revenues
    • Loss of reputation
    • Loss of profits
    • Consequential loss
    • Loss of actual or anticipated savings
    • Loss of bargain
    • Indirect loss
    • Lost opportunities (including opportunities to enter into arrangements with third parties)
    • Loss or damage in connection with claims against You by third parties.
  • “Force majeure Event” means any occurrence or omission outside a party’s control and includes products not being available, any failure of a third party supplier or service provider, physical natural disaster, war or other state of armed hostilities, insurrection, riot, civil commotion, act of public enemies, national emergency, declaration of martial law, epidemic or quarantine restriction, confiscation, nationalization, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government agency, law taking effect after the date of this agreement, strike, lock-out, stoppage, labor dispute or labor shortage.
  • “Order” means an order made under clause 1.1 by You for the supply of Products.
  • “Product” means the goods available for sale from Us.
  • “Purchase Price” in respect of a Product means the purchase price and cost of delivery for that Product as specified by Us.
  • “We”, “Us” or “Our” means Ostral Pty Ltd trading as Wheels’n Boards.
  • “Website” means www.wheelsnboards.com, operated by Us.
  • “You” or “Your” means a customer who orders Products from Us.
• In this agreement:
  • The meaning of any general language is not restricted by any accompanying example, and the words ‘includes’, ‘including’, ‘such as’ or ‘for example’ (or similar phrases) do not limit what else might be included.
  • No rule of construction applies in the interpretation of this agreement to the disadvantage of the party preparing the agreement on the basis that it put forward this agreement or any part of it.
  • A reference to a party is a reference to You or Us, and a reference to the parties is a reference to both You and Us.